Services
What Services
We Offer.
Foundational to the development of our long lasting business
relationships are the world-class selection of revenue -supportive services we provide our partners.
Market Entry
Market Insight: As a starting point in our long-term relationship, we leverage our decade-plus of success in Libya to help our international manufacturing partners gain in- depth, segment-by-segment knowledge of the Libyan medical products market.
Supply Chain Management Services
Factory-to-Market Import Management: We leverage our decade-plus experience mastering the technical rigors of medical products importation into Libya, to smoothly transit products from our international suppliers’ factories to our local staging and distribution facilities.
Product Licensing Services
Licensing Services: Our legal and technical teams work in close collaboration with their counterparts at our supply partners, to effect hassle-free licensing of products.
Product Training/Seminars Services
Professional-focused Training Services: As part of our end-to-end Customer Journey, and to ensure that our direct (medical professional) customers safely and effectively maximize use of the products we sell,
Distribution Services
World-class Distribution Services: Our cutting-edge distribution facilities are purpose-built to accommodate the highly technical specifications/protocols, and environmental tolerances our healthcare product portfolio demands.
Logistics Services
World-class Logistics Services: Our nationally-dispersed logistics infrastructures make use of industry-standard equipment and protocols in getting our products to our customers.
After Sales Support Services
Post Sales Support: Given the life-saving nature of our product offer and our dedication to Quality as a Culture, we consider end-to-end sale support an absolute necessity, with after- sale support serving as the life-line between us and our medical professionals user-base. Our technical teams are ready 24/7 to address customers requests.
Quality Assurance Management
Post-Warranty Support Services: We demonstrably stand behind the world-class quality of the products we represent by offering post-warranty agreements and maintenance services, and by performing periodic on-site visits and quality surveys to optimize customer services/satisfaction.
Product Promotions
Ongoing Promotion of our partners’new products/therapies.
Tender Registration
Rapid Registration of our partners’companies and products with the Libya Food and Drug Authority (LFDA) and the Ministry of Commerce, respectively.
Tender Follow-up & Status Updates
We proactively follow the pre-during-and-post phases of all tenders, with timely status updates to our partners.
Receivables Collections
The timely collection of government receivables.